India Orders Phone Producers to Include Handsets with State-Owned Cybersecurity App

In a major move, India's telecoms authority has discreetly asked mobile phone makers to preload all new devices with a national cybersecurity app that must remain installed. This directive, which was revealed, is likely to concern leading tech firms like Apple and prompt concerns among digital rights groups.

A Global Trend in Cybersecurity Policy

Addressing a rising tide of digital scams and hacking, The Indian authorities is following regulators worldwide. This step parallels recent measures introduced in nations like Russia, which aim to block the use of lost phones for illicit activities and push state-backed applications.

What Manufacturers Are Affected by the Order?

The new order applies to key smartphone makers active in the domestic market. This encompasses Apple, which has in the past locked horns with regulators over similar applications, as well as giants like Samsung, Vivo, Oppo, and Xiaomi.

Specifics of the Government Mandate

An order dated 28 November gives phone companies a three-month period to ensure that the government's "Messenger Friend" application is factory-loaded on all new mobile phones. A critical stipulation is that consumers cannot disable the application.

For devices already in the distribution network, makers are required to send the application via software patches. It is notable that this order was privately circulated and was communicated privately to chosen firms.

Digital Rights Worries Raised

However, legal experts have expressed serious concerns regarding this move. A lawyer specialising in tech law said that India's action is a reason to worry.

“The government practically removes user consent as a real choice,” stated Mishi Choudhary, an expert working on digital rights matters.

Digital rights groups had earlier questioned a similar requirement by Russia in August for a state-backed communication called Max to be pre-installed on phones.

The Size of the Domestic Market

India, among the world's biggest mobile markets, boasts over 1.2 billion mobile users. Official statistics indicate that the cybersecurity application, launched in January, has reportedly assisted in locating over 700,000 stolen phones, with approximately 50,000 found in October by itself.

The authorities contends that the tool is essential to tackle the “serious endangerment” of telecom cybersecurity from duplicate or spoofed IMEI numbers, which enable scams and network abuse.

The Tech Giant's Likely Response

Apple's iOS runs on an estimated 4.5% of the 735 million smartphones in India, with the rest using Android, as per industry analysis. While Apple pre-installs its own first-party apps on its devices, its internal policies reportedly ban the installation of any government application before the purchase of a device.

“Apple has in the past declined these kinds of demands from governments,” said Tarun Pathak, a analyst at Counterpoint.

“It’s probable to seek a middle ground: rather than a compulsory pre-install, they might negotiate and propose an option to encourage users towards installing the app.”

Queries for comment from Apple, Google, Samsung, and Xiaomi were unresponded. India’s telecommunications ministry also did not respond.

The Role of the IMEI and the Application's Function

The IMEI, or International Mobile Equipment Identity, is a 14- to 17-digit number assigned to each handset. It is primarily used by carriers to cut off cellular access for phones reported as lost.

The Sanchar Saathi app is mainly created to enable users track and locate missing smartphones across all mobile carriers, using a central registry. It also enables them to detect, and disconnect, unauthorised mobile connections.

Impressive Adoption and Results

With over 5 million downloads since its inception, the software has reportedly helped block over 3.7 million missing mobile phones. Additionally, more than 30 million fraudulent connections have also been disconnected through its use.

The government states that the software helps combating cyberthreats and assists in the tracking and blocking of missing phones, thereby aiding police in recovering devices and keeping counterfeits out of the black market.

Ann Brown
Ann Brown

Maya Chen is a tech journalist and innovation strategist with over a decade of experience covering emerging technologies and digital transformation.